FAQs -Your Questions Answered

Weaving Questions

What is the difference between the rigid heddle loom and the sampleit loom?

I’m asked this one quite a lot. Both are actually rigid heddle looms. However, the Ashford Sampleit loom is the narrowest currently available. It is commonly preferred as a beginners loom, although it weaves and warps the same way as the larger rigid heddle looms. Both the standard rigid heddle and the sampleit looms come ‘ready to assemble’. They also both come with a 7.5dpi (30/10cm) reed, 2 x natural shuttles, a threading hook, warping peg and clamp, step-by-step instruction booklet and 10 x warping sticks (cardboard).
There is also a huge array of extra accessories and weaving supplies available for both such as second heddle kits, vari-dent reeds, both smaller and also larger dpi reeds, stands, shuttles and fantastic instructional books.

Find the weaving looms here

What is the difference between a knitters loom and a rigid heddle loom?

The finished weaving project is going to be the same, no matter if you choose the knitters loom or the rigid heddle loom. However, there are 2 main differences between them. First, the widths are different, The Rigid Heddle comes in 20cm, 40cm, 60cm, 80cm and 120cm widths. Whilst the Knitters Loom comes in 30cm, 50cm and 70cm widths.
Next, the rigid heddle loom comes ‘ready to assemble’ whilst the knitters loom comes already assembled and ready to start weaving.
The knitters loom is also easier to transport, as it can be folded with your project in place. Meaning you can easily take it to class or even camping! They also both have a great range of accessories available for both types.

You can find everything here

Shipping & Dispatch

How long does it take for my order to be dispatched?

Myself and my team at The Good Yarn aim to have your order packed and shipped within 48 hours of receiving it. However, from time to time some orders may contain back ordered items. We will let you know via email if this is the case and will ship all items I have in stock and ship the remainder of your order as soon as it arrives in our warehouse.

The majority of my orders are shipped via Australia Post however, due to size restrictions or availability, some orders may be shipped directly from Ashford in NZ. Again, you will be notified if this is the case. Thes items will be shipped via DHL Express

Due to the current situation with covid restrictions please expect delays from time to time as our freight services endeavour to keep up with the tremendous influx of parcels. Please be assured that I do everything in my power to get your order to you as fast as I possible can

When will my order be delivered?

I hold a vast array of stock in my stockroom here in Australia . However, sometimes I will also have selected weaving looms, spinning wheels and accessories delivered to you straight from Ashford. This can be for a variety of reasons such as faster delivery, Ive temporarily sold out or it may be an item that is too large to send through Australia Post.

I will always do my very best to keep you updated along the way.

Please also note, that due to COVID and its flow on affect, Australia Post delivery times can vary greatly. Some items can arrive in only a couple of days, whilst others may take well over a week.

Refunds & Returns

Our Promise to You:

At The Good Yarn we take pride in the quality of our products and our friendly customer service. We really want to ensure that every customer can keep crafting with us & recommends us to their friends.

If for any reason, you are not completely satisfied with your purchase, please get in contact with us within 14 days of delivery and we will be more than happy to discuss a refund, exchange, or credit.

This is not always possible for change of mind or incorrect selection on pre-ordered or mechanical products; however, these products are covered by a 12-month parts warranty for your peace of mind.

My Product is Faulty or Damaged

In the unlikely event there is a fault in the manufacturing of any part of an Ashford product purchased from The Good Yarn, we will replace that part if claimed within 12 months from the date of purchase.

We use Australia Post and DHL Express for our delivery. With such great carriers, damage occurring during transit is very uncommon. However, if it occurs through no fault of your own, we will ensure your order is re-delivered, undamaged.

For damaged or faulty goods on arrival you must contact us within 7 days from the date of delivery. This is especially important if your item has been damaged in transit.  

We will then ask that you email us a photo of the damaged or faulty items, including a photo of the packaging and all product details found on the items packaging.

Returning My Purchase

Any product you return to The Good Yarn must arrive back to us in its original, undamaged packaging

Postage charges when returning your product for change of mind or incorrect selection are not covered by The Good Yarn.

In some circumstances, The Good Yarn may charge a restocking fee of 10% for items returned for “change of mind” or “incorrect selection” purchases. If this occurs, you will be notified in writing.

Circumstances where the restocking fee may apply can include but are not limited to:

  • Items that have been opened or packaging damaged, 
  • Oversized, large or bulky items that do not fit in standard Australia post satchels
  • Items purchased using Humm or AfterPay.  

You MUST contact us within 14 days of delivery and return the product within 30 days from the date of delivery.

What if I’ve opened or used my product?

If returned goods are not in their original packaging and not in the condition they were supplied, for example they have been used, there are signs of assembly, the packaging or item is damaged in any way, then The Good Yarn has the right to refuse a refund. In this situation a “part refund” may be offered. 

Part refunds can only be established once the item in question has been received by The Good Yarn and assessed. 

Items damaged during transit

We use Australia Post and DHL Express for our delivery. With such great carriers, damage occurring during transit is very uncommon, however if it occurs, we will ensure your order is re-delivered undamaged

For damaged or faulty goods on arrival, we simply ask that you to send us a photo of the damaged or faulty items including a photo of the packaging and product details found on the items packaging.

You MUST contact us within 7 days from the date of delivery if your item has been damaged in transit.