Frequently Asked Questions
Please read our FAQ before sending us a message.
We are proud to offer FREE SHIPPING on all orders over a set amount (see noote at top of web page). Otherwise we charge a flat fee of $9.95 Australia Wide
The Good Yarn accepts most major credit cards via our secure payment gateway, Stripe. As well as Paypal, AfterPay and Humm
I dispatch orders everyday between Monday and Friday (excluding public holidays) Via Australia Post, Fedex & DHL. I cannot guarantee shipping times with carriers, however most orders will arrive within a few days
POST COVID UPDATE:
Even though we are all so happy to see the end of covid, everyone is still experiencing supply and freighting issues. As well as staff shortages. Please know that everyone involved is working incredibly hard to get your order to you as fast as possible. But sometimes a little patience is still required.
Once your order has been confirmed we will email you an invoice.
The Good Yarn is located in beautiful regional Victoria, Australia.
The quickest way to get in touch is via email or our contact form to the right. That way we can usually find the answer to your question and get back to you with the correct information.
Send us an email
Before you send us a product related question,
please read our FAQ’s here