The Good Yarn White ball of wool Contact Us

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the Shipping costs?

We are proud to offer FREE SHIPPING on all orders over $90. Otherwise we charge a flat fee of $9.95 Australia Wide

Which payment methods are accepted in the Online Shop?

I accept most major credit cards via our secure payment gateway as well as AfterPay and Humm

How long will delivery take?

I dispatch orders everyday between Monday and Friday (excluding public holidays) Via Australia Post and DHL. I cannot guarantee shipping times with carriers, however most orders will arrive within a few days

COVID UPDATE:
With so many states in and out of lockdown and New Zealand also experiencing lockdowns again, delivery is taking a lot longer than anyone would hope. 
Delivery to my own warehouse, as well as from me to you, is becoming difficult to predict. I ask that you please be patient whilst we all navigate these difficulties. I can wholeheartedly assure everyone is doing their very best.

How secure is shopping in the Online Shop? Is my data protected?

We adhere to a strict Privacy Policy that is in line with the current Privacy Act

Do I receive an invoice for my order?

Once your order has been confirmed we will email you an invoice.

Where are you located and what if I need to get in touch?

The Good Yarn is located in beautiful regional Victoria, Australia.

The quickest way to get in touch is via email. That way we can usually find the answer to your question and get back to you with the correct information.
You can email us here

Alternatively you can always give us a call on 03 4830 5588. Please note, you may not get someone straight away. So please leave a message and your question and someone will respond.

Send us an email

Before you send us a product related question,
please read our FAQ’s here