Shipping policy

Dispatch Information

The Good Yarn dispatches its orders from both its Australian Warehouse and from Ashburton, New Zealand. Your order will be fulfilled and dispatched within various time frames according to where it is warehoused. Payment must be received in full before orders will be fulfilled.

The Good Yarn uses Australia Post for all Australian dispatched orders and an International Courier/Freight service for all NZ dispatched orders. By choosing to purchase from The Good Yarn, customers give authority for their order to be left unattended at their delivery address. The Good Yarn will only replace orders if the order is proven lost in transit by our delivery company.

Delivery Times

The Good Yarn aims to process and dispatch your order within 5-10 business days, unless otherwise noted on the website and product pages. From time to time, order processing times may be slower than anticipated due to factors outside of the control of The Good Yarn: Those being, but not exclusive to: stock replenishment delays, stock availability from the supplier(s), disruptions to the supply chain, slow freighting times, large orders of a single product and shipping delays caused by third parties that are outside of the control of The Good Yarn.